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Your shopping cart is empty!
How
do I return?
For FAST, FREE and EASY returns!
Simply use our returns portal and receive your refund within 14 days! Follow
the simple steps below.
STEP 1
Log onto our portal – 14 days to receive your
refund
STEP 2
Select one of our trusted carriers (Hermes,
Royal Mail or Collect+) for a FREE 48 hour trackable returns service and print
your label
STEP 3
Post it off! Make sure you keep your proof of
postage!
STEP 4
Your return arrives back at Fashion-wholesalers.co.uk Store Address!
STEP 5
Your refund is on its way! Please allow 14 days
from the date you send your items back for your refund to be received
Not using the portal or don’t have a printer, then no problem…. attach
the label on your delivery note to your parcel for a FREE untrackable returns
service. Your refund can take up to 21 days to show in your account, that’s
posting back, processing and the refund going through the bank system.
How do I refund?
A typical refund will take up to 21 days,
that’s 14 days you returning and us processing it, with up to 7 days for it to
make its way through the banking system.
If you are using Royal Mail, Hermes or Collect+
the tracking will show it delivered to our nearest distribution centre. It can
be up to 7 days from this point for item to be received into the Fashion-wholesalers.co.uk warehouse, where it will be processed and refunded. You will receive an email
when this has happened, from this it’s up to 7 days to show in your bank
statement, this is dependent on your banks processing time.
The refund will go back to the payment method
you used when placing your order, once we’ve done our bit you’ll get an email
confirming it’s on its way.
If you’ve waited more than 14 days from the day
you returned your item and have received no email from us then please get in
touch by going to the ‘Contact Us’ tab on this page.
Staring
from December 3rd we are extending our returns for the festive period. You will
then have till 15th January 2019 to return
any unwanted items.
I Can't see the Refund on my Bank Statement?
Refunds are sneaky things and can show up in a
couple of places:
1. Normally it shows on the day of refund
confirmation by us (or up to 7 days after this date depending on your bank’s
processing times)
2. If its not there, try looking back to the
date when you bought the items – some banks now highlight the refund credit
against the initial debit date (or up to 7 days after this date depending on
your bank’s processing time)
If you still can’t see it, give us a shout on
the contact us form.
Can I exchange instead of Refund?
Unfortunately we don’t offer an exchange
facility. Simply return your item(s) by following these easy steps on the ‘How
do I return?’ section and reorder for a replacement.
Returns Exemptions?
We cannot offer refunds on cosmetics and
pierced jewellery or on swimwear and lingerie if the hygiene seal is not in
place or has been broken.
Have you received my returns
item(s)?
It can take up to 14 days from the date of your
return for your parcel to be delivered back to our warehouse and processed.
On receiving your return the next step is for
us to check the item(s). Once our checks are complete we’ll refund back to your
payment method. The funds should appear on your bank statement in up to 7
working days (how long depends on your card issuer). If you paid for your order
with a gift voucher or store credit, this will be credited back to your Fashion-wholesalers.co.uk account.
We’ll make sure to keep you in the loop and
send you an email as soon as your parcel arrives back at our warehouse, and
again when we have processed your refund.
Do you refund the Delivery Charge?
We’ll
refund your delivery charge if you return all of the items from the order and
cancel your contract with us within 14 days for any countries within the EEA.
You can cancel your contract here. If you decide to keep one of the items, you
need to pay for delivery. We don’t refund delivery charge for those countries
listed outside of the EEA.